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Our customer support team is available 6 days a week.
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Frequently Asked Questions
Is your site secure?
Yes. All payments are encrypted (SSL) and processed by certified payment providers. We never store your banking information.
Who operates this site?
Our store is operated by Japandi Style. Full legal information is available at the bottom of the page.
How can I track my delivery?
As soon as your order ships, you'll receive an email with a tracking link. You can also check your order status anytime in your "My Account" area.
Can I cancel my order?
Contact us as soon as possible at contact@japandi-style.com: as long as the order hasn't shipped yet, we can cancel it and give you a full refund.
How do I return a product?
You have 14 days after receiving your order to let us know by email. We'll then send you the return instructions and address.
What is your return policy?
Satisfaction guaranteed or your money back within 14 days: the item must be returned unused, in its original packaging. Refunds are processed within 14 days of receiving your return.
Need more help?
Write to Us
Please contact us as a priority for any error on your order, or if it hasn't arrived within 30 business days of shipping. We reply within 24 business hours.